LEGAL

Returns & Refund Policy

At DigiPrash, we aim to provide reliable digital marketing and creative services that meet your project requirements. Please read this Returns and Refund Policy carefully to understand our approach to payments, cancellations, refunds, and service-related concerns

Last Updated: August 10, 2026

1. Service Payments

We discuss and agree on project fees, payment schedules, and other applicable charges before work begins. Depending on the project, an advance payment may be required to reserve time and begin the agreed work.

Once work has started, payments may not always be refundable because time, resources, planning, and creative work may already have been invested in the project.

2. Cancellation Requests

If you need to cancel a project, please contact DigiPrash as soon as possible. We review cancellation requests based on the project stage and the amount of work completed.

If substantial work has already been completed, the amount paid may not be fully refundable.

3. Refund Eligibility

We may consider refunds when DigiPrash has not yet started the agreed work or when both parties have specifically agreed to a refund.

Refund requests will be evaluated individually based on the project scope, work completed, payments made and applicable agreement.

4. Non-Refundable Services

Certain customized digital services may not be eligible for a refund once the work has started. This may include completed designs, website development work, content creation, SEO work, advertising setup, strategy development, or other personalized deliverables.

Third-party costs, advertising budgets, domain or hosting charges, and other external expenses may also be non-refundable where applicable.

5. Refund Processing

If a refund is approved, DigiPrash will communicate the applicable refund amount and expected processing timeline. The time taken for the refund to appear in your account may also depend on the payment provider or financial institution.

6. Third-Party Services

Some digital projects may involve third-party platforms, advertising networks, hosting providers, plugins, or other external services. DigiPrash cannot guarantee refunds for charges imposed by third parties.

Any third-party expenses will be subject to the policies and terms of the respective provider.

7. Contact Us

If you have questions about this Returns and Refund Policy or would like to discuss a cancellation or refund request, please contact us with your project details and explain your concern.

Our Approach to Returns & Refunds

Project costs and payment requirements are discussed before work begins.

Refund and cancellation requests are considered based on the circumstances of each project.

We aim to keep clients informed about project progress, payments, and applicable conditions.

Have a concern? Contact DigiPrash and we’ll discuss the best way forward.

Still Have Questions?

We’re here to help. Contact DigiPrash if you need clarification about payments, cancellations, or refunds.